Help & Support

Try the following steps in order:

1. Force-close the app and reopen it.
2. Restart your device.
3. Check that you have the latest version of Ocean Insight installed (App Store / Google Play → Updates).
4. If the issue persists, uninstall and reinstall the app. Note: reinstalling will delete local data (progress, achievements). See "Reset App Data" below if you want to back up first.

Still crashing? Contact us with your device model and OS version.

Ocean Insight is offline-first — all species data is bundled with the app. If the daily species isn't showing:

1. Ensure the app is up to date (new species packs may require an update).
2. Check that your device date and time are set correctly (Settings → General → Date & Time → Set Automatically).
3. Force-close and reopen the app.

Achievements and streaks are stored locally on your device using Hive. They can be lost if:

• You uninstalled and reinstalled the app.
• You cleared the app's data via your device's App Settings.
• You switched to a new device (cloud backup is not yet available).

Unfortunately, locally stored data cannot be recovered after deletion. We're working on optional cloud backup for a future update.

To completely wipe all local Hive data (progress, achievements, settings):

iOS:

1. Open the Ocean Insight app.
2. Go to Settings (gear icon) → Privacy & Data.
3. Tap "Delete All Local Data" and confirm.

Android:

1. Open your device Settings → Apps → Ocean Insight.
2. Tap Storage → Clear Data.
3. Alternatively, use the in-app Settings → Privacy & Data → Delete All Local Data.

Warning: this action is irreversible. Your Premium entitlement can be restored via "Restore Purchases" (see below).

Ads are only shown in the free version of Ocean Insight. If you see ads after purchasing Premium, please use Restore Purchases (see below). If ads simply aren't loading, this is usually a network issue — they require a connection to Google's ad servers.

If you've reinstalled the app, switched devices, or your Premium access isn't showing:

iOS (App Store):

1. Open Ocean Insight and go to Settings → Premium.
2. Tap "Restore Purchases".
3. Sign in with the same Apple ID used for the original purchase if prompted.

Android (Google Play):

1. Open Ocean Insight and go to Settings → Premium.
2. Tap "Restore Purchases".
3. Ensure you are signed in with the same Google account used for the original purchase.

Restoring purchases does not charge you again.

Subscriptions are managed directly by Apple or Google, not by us.

After cancelling, your Premium access remains active until the end of the current billing period.

1. First, try Restore Purchases (see above).
2. Check that you are signed in with the correct Apple ID / Google account that made the purchase.
3. Wait a few minutes — sometimes store servers are slow to confirm purchases.
4. If the issue persists, contact us with your order confirmation email and we'll investigate.

Ocean Insight has no user accounts — all data is stored locally on your device. To delete everything:

iOS: Go to app Settings → Privacy & Data → Delete All Local Data.
Alternatively: iPhone Settings → General → iPhone Storage → Ocean Insight → Delete App.

Android: Device Settings → Apps → Ocean Insight → Storage → Clear Data.
Or simply uninstall the app.

For a formal deletion request (e.g. under GDPR) or if you want confirmation that no data about you is held on our servers, please contact us.

Open Ocean Insight → Settings → Privacy → Ad Preferences. You can change your consent choice at any time. The change takes effect immediately for new ad requests.